FAQs
Orders
Can I cancel my order?
Can I cancel my order?
We understand it perfectly, we change our minds too!
While we wish we could, once an order has been placed, we are currently unable to change or cancel it. If the item(s) do not fit, be sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
However, it is understood that it is possible to return the item within 14 days of purchase.
What if I want to talk to someone?
What if I want to talk to someone?
We want to talk to you too! Contact us for any questions, concerns or feedback. We aim to respond within 48 hours. However, please note that inquiries submitted on Friday will receive a response the following Monday, but possibly sooner.
Shipping
Which countries do you ship to?
Which countries do you ship to?
We ship all over Europe.
With this shipping policy:
Shipping to Italy: (2/3 Working Days)
€6.90 for orders up to €59.99.
Free for orders over €60.00.
Shipping to Europe: (4/5 Working Days)
€29.90 for orders up to €59.99.
Free for orders over €60.00.
For information on shipping to a different destination, Contact us .
How long will it take to receive my order?
How long will it take to receive my order?
In Italy 2/3 working days
In Europe 4/5 working days
Returns and refunds
How to return a product?
How to return a product?
Items must be returned within 14 days of receiving your order. Items must be returned in the same condition that you received them, unused, with any tags still attached and include all original packaging.
The shipping address is:
Via Catira Savoca, 1
95037
St. John the Point
Catania
How long will it take to receive your refund?
How long will it take to receive your refund?
Refunds are processed within 7 days of receiving the items.